Refund Policy

Effective date: September 1, 2026

This Refund Policy explains when payments to W4 Investments, doing business as WalkOn RX ("we," "us" or "our"), are refundable and how to raise an issue with an order. It applies to consultations, medications and subscription plans purchased through walkonrx.com.

1. Prescription Medications

As a standard practice in the pharmacy industry, prescription medication cannot be returned or exchanged once shipped, for safety and regulatory reasons. Once your medication leaves the pharmacy, we cannot restock or resell it, so we are unable to offer refunds on shipped medication except as described below or as required by law.

2. Consultations and Medical Visits

If a licensed clinician reviews your intake and determines that treatment is not medically appropriate for you, you will not be charged for medication. Any medication charge collected before that determination will be refunded to your original payment method.

3. Subscriptions

You may cancel a subscription at any time through your account or by contacting us at support@walkonnutrition.com. Cancellation stops future charges. It does not refund shipments that have already been processed or shipped at the time of cancellation.

4. Lost, Damaged or Incorrect Orders

If your order arrives damaged, is incorrect, or does not arrive, contact us at support@walkonnutrition.com. We will investigate with the pharmacy and the carrier, and where the issue is confirmed we will send a replacement or issue a refund.

5. How Refunds Are Issued

Approved refunds are issued to the original payment method. Processing times depend on your bank or card issuer, and typically take 5 to 10 business days after the refund is issued.

6. Questions

For any question about a charge or a specific order, contact us at:

W4 Investments, doing business as WalkOn RX
3537 Denny Ave
Pascagoula, MS 39581
Phone: 855-677-9503
support@walkonnutrition.com